Intentico is a Cognitive AI company based in Carmel, CA with offices in the USA and India. We have developed a chatbot technology with near human conversation ability with the key objective of improving online customer experience while reducing operating costs. Some uses cases where we have successfully implemented our platform are as follows:
- At the 2nd largest life insurance company in India we reduced xx% customer support operating cost
- At a large automobile manufacturer we demonstrated that conversational chatbot has the ability to do xxx while reducing cost yyy
- At a large retail company in the middle east our implementation improved CSAT.
The customer span of attention continues to decrease; Streaming information now competes with your customer’s attention while researching your products and services. A conversational intervention often cuts through the noise and helps to convert a casual visitor into an engaged customer. The scale of possible engagement opportunities may lead to the choice of conversational chatbot trained on corpus of business specific online content, FAQ, chat history, omnichannel context and CRM data.
A conversational Chatbot can quickly evolve into a customer’s new researching tool while delivering a lift to your operational metrics. The intentico platform is cloud based with easy integration with customer journeys across web, mobile and devices with seamless integration without change in existing journeys. While the platform brings scale of execution, our AI implementation is business specific where we train
our NLP engine with conversational data specific to a use case.
The easiest way to start out in your journey is to engage us in a Op ID to isolate use case, provide high level estimate of optimization benefits and uncover complexities of user stories.