Bots in Telecom Industry
Telecommunication companies world over have lean margins and want to maximize ARPUs. Cost reductions will help offset mounting 5g/4g/3g/2g network costs. Broadband and most VAS are now commoditized for Telco’s across the globe . Our team worked with a lot of top players across APAC, ME & US to gain a deep insight into these problems which will help us understand the bot scenarios specifically for telcos.
Sample Sales Use Cases
- Acquisition related issues like Phones, plans , offers, NBN, broadband etc across prepaid, postpaid , bundles etc
- Billing and payment related queries can be completely automated- plan recharge, bill payment, billing related issues, plan change requests, phone upgrades, contract expiry, renewal, etc
- Account management issues like activating plans, understanding data usage, change of data plans, change in bundles, TV bundles, VAS changes, roaming charges etc
- Most L1 and L2 level queries like broadband troubleshooting, internet troubleshooting, network outage, resetting modem or TV menus
