Today we have more information and knowledge available everywhere yet the problem seems to be coming exactly from the same point, too much information and too much to go through before a user can get this issue resolved or this question answered.Customers want their problems to be resolved instantly when they interact with your business and powering this conversation is our Virtual Assistant solutions.
Users have far lesser time today to carefully go through crafted FAQ’s to get their answers; they prefer to just have a ‘single – line’ conversation with your business to get their answers.Similarly, customers expect proactive customer service with minimal effort that leads to meaningful engagement with minimal time.
