Bots in E-commerce Industry
Over the next few years, owing to the rapid growth, ecommerce companies need to be ensure that there is a personal branding and a differentiation in service for their users. While Amazon claims to be the earth’s most customer centric company , the other ecommerce companies cannot afford to lag behind in terms of customer experience Customers may not necessarily revisit the ecommerce site for their service queries but would like to interact in a channel they prefer be it WhatsApp, Facebook, Kik, Mobile app, mobile browser etc. Here again, Amazon has already built its own AI voice platform called Alexa which takes the customer experience with Amazon one notch up than rivals. It is now turn for other players to grab the opportunity and deploy their own chatbots to engage with customers. Intentico can help ecommerce companies build suitable voice bots, chatbots , email bots , IVR based bots etc making use of available infrastructure while ensuring that the cost of customer service is not eroding their bottom line.
Sample Sales Use Cases