Toshiba is expanding its digital enhancement portfolio with the launch Tosh Speech BOT. Tosh Speech BOT integrates Automatic Speech Recognition, Natural Language Processing and Text To Speech technology, all of which are tightly integrated with the Toshiba Call Centre and its Interactive Voice Response (IVR) system. “Distilling and analysing conversational behaviour, their intent and offering

Tosh Speech Bot: The bot that has got it all The Tosh Speech BOT has been developed in partnership with Intentico Inc., a Cognitive Customer Experience company based out of the USA. To summarise what the Tosh Speech BOT would do, it delivers Proactive customer interaction, propels increased customer engagement, offers 24/7 support to customers,